Cold Storage Agent
Coinbase
Ready to be pushed beyond what you think you’re capable of?
At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.
To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.
Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.
Team/ Role:
The Cold Storage Operations team is responsible for executing critical blockchain activities, including transaction processing and staking operations, to ensure the secure and efficient movement of digital assets. This role requires a high level of precision and technical expertise, as well as collaboration with cross-functional teams to drive continuous improvements in our blockchain infrastructure. The individual will play a key part in enhancing operational efficiency, contributing to the resilience and scalability of our systems, and supporting the 24/7 demands of a fast-paced, evolving environment.
What you’ll be doing (ie. job duties):
- Serve as a domain expert across multiple channels, supporting our highest value customers and institutions on Coinbase’s institutional products (including Prime and Custody)
- Responsible for executing transaction processing for Coinbase’s institutional clients
- Provide white glove support to our highest priority global clients through phone, email and video calls in an articulate and empathetic manner
- Make informed, data-driven decisions through a thorough understanding of metrics and the business
- Drive impactful changes across workflows and tools by partnering with the sales, security, and product teams
- Continuously add value through effective project management, decisive prioritization, and efficient execution
- Set a high bar for support analysts within the organization by setting an example through performance and work ethic
- Operationalize new and existing policies, processes, and procedures related to the Client Services scope
- Serve as the voice of the customer to internal teams including Advocacy and Product when surfacing bugs, incidents, and product feedback
- Participate in a 24x7 team, requiring weekend and shift rotations that may include overnight coverage. Occasional shift work will be required
What we look for in you (ie. job requirements):
- Motivated by Coinbase’s mission and creating a seamless, scalable support experience for our global customer base
- Experience with high priority clients, technology, product support, payments, fraud, or other relevant operational domains
- Understanding of cryptocurrency, global financial markets, and/or trading platforms
- Experience investing in, and interacting with blockchain assets, networks or products
- Must work within defined shift hours and participate in an on-call rotation that includes weekends, as required by the business
- Minimum of 2 years of relevant experience in financial services, technology and/or customer support
- Fantastic communication skills in order to operate across multiple departments, stakeholders, and clients
- Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization
- Travel requirements up to 20% to Coinbase offices and client locations (depending on business need)
Nice to haves:
- Degree in business, finance or CX
- Experience in API Support
- Proficiency in one or more of the following languages: French, German, Japanese, Mandarin or another language
Position ID: (P61908)
Location- Remote - Singapore
Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision).
Commitment to Equal Opportunity
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
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