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Polychain Capital
Polychain Capital
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Technical Support Engineer - Payments

Yellow Card

Yellow Card

IT, Customer Service
Posted on Wednesday, March 20, 2024

Do you have software development experience? Are you looking for a remote job? Then we have the opportunity for you!

We're looking to hire a Technical Support Engineer - Payments located within Africa, to join our exciting remote team. We are one of the first movers in bringing Cryptocurrency to the masses.

As a Technical Support Engineer - Payments you will make an extremely high impact in a fast scaling team. We are looking for someone who has experience with our tech stack and an agile delivery philosophy. You will be responsible for supporting and resolving the technical issues for the integrated Yellow Card Payments partners.

The ideal candidates are ones that have previously worked within the FinTech/Crypto space and are clear communicators who are highly self-motivated; eager to collaborate, exchange knowledge, apply new skills and pitch in for whatever is needed to resolve partner issues.

Our technology stack includes: NodeJS, Typescript, VueJS, NuxtJS, Serverless Framework, AWS Lambda, DynamoDB, AWS SQS, AWS IoT, AWS EC2, ELK Stack, Jest, Flutter and more.

Type of person: Clear communicator, problem solver, critical thinker, innovative mindset, attention to detail and strong in your engineering domain.

Job Type: Work from home position

Salary: Salary + Benefits


  • Collaborate with the Payments team as well as with our cross-functional teams to resolve partner issues and help improve our B2B products
  • Provide expert guidance and support to partners on best practices for API integration, including but not limited to authentication, data formatting, error handling, and performance optimization
  • Provide clear and concise communication and updates regarding issue resolution and feature development statuses to the team and external stakeholders
  • Ensure quality by performing thorough testing and leveraging peer reviews for your work and the work of cross functional teams
  • Adhere to internal coding standards, development processes, and design best practices to write clean, maintainable, and well-tested code for the future (and present) of the company’s platform
  • Develop and maintain comprehensive technical documentation, including integration guides, API reference documentation, and troubleshooting resources, to support our partners throughout the integration lifecycle
  • While adhering to SLA’s & KPI’s, proactively identify opportunities to optimize and enhance our B2B products, integration processes, and support workflows, contributing to the overall improvement of our products and services
  • Embrace and demonstrate our values: humility, creativity, and independence


  • +4 years work experience as a full stack engineer/developer, additional experience with technical support will be advantageous
  • You have experience planning and prioritizing work, identifying dependencies, facilitating conversations and documenting results (RCA)
  • Experience with typescript, Node.js, vue.js and possessing a broad knowledge of API best practices
  • Experience with Python, Java and multiple programming languages will be advantageous
  • Experience working in AWS cloud architecture
  • In-depth experience working with microservices and APIs
  • Experience troubleshooting, digging and following through logs or browser dev tools to identify root causes and bugs
  • Knowledge of networking concepts, authentication methods, and information security concepts
  • Strong prioritization, time management and logical thinking skills with a bias towards action
  • You have the ability to recognize patterns that could indicate the presence of a deeper technical issue
  • You have a high EQ and a deep empathy and desire to help others

Key Soft Skills:

  • Verbal communication skills, including presentation skills, with an ability to communicate with a range of technical and non-technical team members and other relevant individuals
  • An ability to work under pressure, particularly when dealing with times of high demand
  • An ability to assist other engineering teams in their integration of our services, demonstrating a high-level of empathy and institutional knowledge.

Do we spark your interest? Then send us your CV today!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, gender, pregnancy, age, ethnicity, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law.