Customer Support

Develop and lead a culture of delightful customer support across multiple channels (discord, email, telegram & chat).

Act as a trusted point of contact for the community and escalate high priority issues related to product, design & engineering teams.

Build internal programs, tools, resources and training to help launch or improve product support workflows.

Ensure compliance. You’ll ensure compliance with Polymarket regulations and standards.

Use data and customer paint points to identify opportunities to reduce customer friction.

3+ years of experience in web3, with a strong preference for someone with experience in crypto exchanges or financial services.

A discord savant. Ideally you’ve managed large discord communities before and are up to date with the latest best practices.

Crypto is a 24/7/365 business so availability to work shifts on weekends, and outside of the "standard" work day.

You can pivot on the fly. Polymarket is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.

You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

Excellent communication skills (written and verbal), ability to simplify complex topics for broad audiences.

You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, Prediction Markets, DAOs, and Web 3.0.

Competitive salary & equity

Unlimited PTO, Health, Vision, & Dental coverage

401k Match

Hardware setup — new MacBook Pro, big display, & accessories.

$15/Day Lunch Credit

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