About BIT:

BIT (formerly Matrixport) is a global digital asset financial services and infrastructure group. Headquartered in Singapore and founded in 2019, BIT bridges traditional finance and digital assets through governance-driven financial services and technology.

The firm manages over US$7 billion in assets and facilitates more than US$7 billion in monthly trading volume. BIT offers services including custody, trading, asset and wealth management, liquidity and financing solutions, and tokenised real-world assets (RWA), serving institutional and professional investors globally.

BIT Group entities maintain a licensed and regulated footprint across Singapore, Hong Kong, Switzerland, the United Kingdom, the United States and Bhutan.

For more information, visit www.bit.com

Job Responsibilities

• Activate, retain, and convert users to drive engagement and maximize product value.
• Develop and execute user operation strategies to improve customer retention, engagement, and lifetime value.
• Build and maintain strong customer relationships through proactive outreach via phone and email, fostering loyalty and encouraging additional product adoption.
• Plan and execute user engagement initiatives and activities to enhance participation and overall satisfaction.
• Continuously optimize activation and conversion strategies based on customer feedback and data insights to strengthen platform engagement.

Job Requirements

• Bachelor's degree or above in Finance, Marketing, Business, or a related field.
• At least 1 year of relevant experience in customer operations, user growth, or a related role within the financial or internet industry; candidates with securities platform experience will be given priority consideration.
• Strong analytical skills with proficiency in tools such as claude.
• Excellent communication and cross-functional coordination skills.
• Fluency in both Mandarin Chinese and English is required.
• Highly motivated, detail-oriented, and able to work independently.
• Immediately available candidates will be preferred.

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