About BIT:

BIT (formerly Matrixport) is a global digital asset financial services and infrastructure group. Headquartered in Singapore and founded in 2019, BIT bridges traditional finance and digital assets through governance-driven financial services and technology.

The firm manages over US$7 billion in assets and facilitates more than US$7 billion in monthly trading volume. BIT offers services including custody, trading, asset and wealth management, liquidity and financing solutions, and tokenised real-world assets (RWA), serving institutional and professional investors globally.

BIT Group entities maintain a licensed and regulated footprint across Singapore, Hong Kong, Switzerland, the United Kingdom, the United States and Bhutan.

For more information, visit www.bit.com

Why Join Us:

At BIT, we tackle complex problems as a team. We encourage openness and promote transparency, respect, and inclusivity. Every team member is valued and has a voice that can be heard. We are always in search of intellectually curious and entrepreneurial individuals who are keen on making an impact in the crypto ecosystem and in building a better product for the next one billion users.

About the role:

We are seeking a proactive and detail-oriented Operations Analyst to join our team. The ideal candidate will be responsible for handling institutional client inquiries, coordinating with internal departments, processing fund transfers, and managing KYC-related communications. The role requires strong communication skills, client service orientation, and a commitment to operational excellence.

Key Responsibilities:

• Manage institutional client inquiries, orders, and KYC-related communications with professionalism and accuracy.
• Coordinate with Compliance, Finance, and IT teams to resolve issues and streamline operational workflows.
• Support trading operations including quotation and order creation
• Ensure proper communication and documentation of trade instructions across systems and stakeholders.
• Oversee post-trading activities such as daily reconciliations to maintain data integrity.
• Contribute to continuous improvement of operational processes and client service standards.

Qualifications and Skills:

• Bachelor Degree in any disciplines;
• 1–3 years of experience in financial operations, client service, or a related role (institutional client experience preferred);
• Strong client-facing and/or middle-office experience, or proven experience working closely with multiple internal and external stakeholders;
• Excellent communication skills, operational awareness, and the ability to manage priorities in a fast-paced environment;
• Ability to multitask and manage time efficiently in a fast-paced environment;
• Team player with demonstrated ability to communicate and partner with internal / external parties;
• Fluency in English and Mandarin is advantageous, due to need to work closely with Mandarin as well as English speaking stakeholders.

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