Who We Are

Established in 2019, Matrixport is the world's leading hub for all-in-one crypto financial services. We are committed to building an entry-grade ecosystem for the crypto space, by providing every user with a personalized super account that integrates products and services of crypto assets trading, investment, loan, custody, RWA, research and more. Through our diverse products and services, we empower users to achieve sustainable earnings from their crypto investments.

Matrixport holds licenses such as the Hong Kong Trust or Company Service Provider (TCSP）& Money Lender License, an Appointed Representative (AR) in the UK. We are also registered as a Money Services Business (MSB) in the US and a member of Switzerland’s FINMA SRO-VFQ, ensuring our services meet the highest global standards and providing users with secure and compliant crypto financial solutions.

As Matrixport continually reshapes the business landscape of crypto assets appreciation at the core, we continuously introduce our offers, and keep integrating the crypto sectors to create a closed-loop ecosystem for crypto services, making it easy for everyone to access the crypto space and enjoy potential earnings of cryptocurrency.

Why Join Us

At Matrixport, we tackle complex problems as a team. We encourage openness and promote transparency, respect, and inclusivity. Every team member is valued and has a voice that can be heard. We are always in the search for intellectually curious and entrepreneurial individuals who are keen on making an impact in the crypto ecosystem, and in building a better product for the next one billion users.

Responsibilities

• Ensure compliance with regulatory requirements related to operations and reporting.
• Participate in procedure manual set-up & system implementation projects, ensuring effective management of trading activities and platform performance.
• Analyze internal operations and identify areas for process enhancement.
• Ensure timely and accurate reconciliation of trading, deposit, and withdrawal activities across all systems.
• Implement controls to monitor data integrity and proactively address discrepancies.
• Develop and oversee the security protocols for the custody and management of private keys, ensuring compliance with industry standards.
• Stay informed about industry trends, regulatory changes, and the competitive landscape to inform operational strategies and initiatives.
• Collaborate with other teams to enhance measures related to private key storage and access controls.
• Oversee the integration of technology solutions to enhance trading & custody capabilities, improve customer experience, streamline operational functions, and achieve operational excellence.
• Lead, mentor, and develop a high-performing operations team, fostering a culture of accountability and continuous improvement.
• Work closely with cross-functional teams, including compliance, technology, customer support, and finance, to ensure seamless operations.
• Coordinate responses to operational challenges, ensuring minimal impact on service delivery and customer trust.

Requirements

• Bachelor's or Master's degree in Business Administration, Finance, Operations, or a related field.
• At least 10 years of experience in operations management, preferably in fintech or cryptocurrency.
• Minimum of 5 years in a leadership experience as Head of Operations or Senior Operations Manager or similar position.
• Deep understanding of the cryptocurrency ecosystem, custody & trading operations, private key management and regulatory frameworks.
• Proven leadership and people management capabilities, driving operational excellence, and implementing strategic initiatives.
• Analytical mindset with the ability to leverage data to drive decision-making.
• Exceptional problem-solving skills and the ability to thrive in a fast-paced environment.
• Familiarity with current regulatory and market initiatives.
• Proficiency in both written and spoken English and Chinese is necessary.

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