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Sales Support Specialist



Customer Service, Sales & Business Development
Hong Kong Island, Hong Kong · Hong Kong
Posted on Tuesday, June 25, 2024


Matrixport is Asia’s fastest growing one-stop digital asset financial services platform with over $10 billion in assets under custody & management. We are over 300 strong and serve both institutional and retail customers across Asia and Europe.

Our mission is to make crypto easy for everyone through our comprehensive suite of innovative and easy-to-use crypto investment products and services. Our offerings include Cactus Custody™, spot OTC, fixed income, structured products, lending as well as asset management. Our team is rapidly growing.

“Get More From Your Crypto”.


At Matrixport, we tackle complex problems as a team. We encourage openness and promote transparency, respect, and inclusivity. Every team member is valued and has a voice that can be heard. We are always in the search for intellectually curious and entrepreneurial individuals who are keen on making an impact in the crypto ecosystem, and in building a better product for the next one billion users.

Job Responsibilities:

1. Timely replying to customers’ inquiries through telephone, e-mail and other working applications. Answer customers' questions and improving customer experience.

2. Timely responding to customers' problems to team and putting forward improvement suggestions and opinions.

3. Skillfully using the background management system to deal with matters related to contracts, invoices and so on.

5. Assisting the superior to arrange other work in need.

6. Assisting to improve departmental rules and regulations operation processes and specifications, and promoting working implementation.

Job Requirements:

1. Bachelor degree, not limited to major, with good English communication skills;

2. Fast learning ability and vigorous learning enthusiasm for new things and non professional domain knowledge, strong pressure resistance;

3.Being proactive, practical and willing to work, strong execution and strong sense of responsibility;

4. Having team spirit, could apply to a variety of tasks, and can cooperate well with the team to complete tasks;

5. Familiar with office software.

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