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Polychain Capital
Polychain Capital
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Business Operation Executive



Hong Kong Island, Hong Kong · Hong Kong
Posted on Tuesday, June 25, 2024


Matrixport is Asia’s fastest growing one-stop digital asset financial services platform with over $10 billion in assets under custody & management. We are over 300 strong and serve both institutional and retail customers across Asia and Europe.

Our mission is to make crypto easy for everyone through our comprehensive suite of innovative and easy-to-use crypto investment products and services. Our offerings include Cactus Custody™, spot OTC, fixed income, structured products, lending as well as asset management. Our team is rapidly growing.

“Get More From Your Crypto”.


At Matrixport, we tackle complex problems as a team. We encourage openness and promote transparency, respect, and inclusivity. Every team member is valued and has a voice that can be heard. We are always in the search for intellectually curious and entrepreneurial individuals who are keen on making an impact in the crypto ecosystem, and in building a better product for the next one billion users.


The Business Operation Executive will be responsible for undertaking operation related processes for Matrixport. The candidate will be based in Hong Kong with respective permanent residency/citizenship.

Key Responsibilities:

  • Assist and support in pre & post-sales for cryptocurrency custodian solutions
  • Follow up KYC and account opening process for new clients
  • Conduct training for clients and handle clients’ queries in a timely manner
  • Understand client’s needs and monitor client’s portfolio and assets movement
  • Gather data and prepare report for analysis
  • Work closely with other business units to ensure smoothness of product integration
  • Prepare monthly billing and sales commission
  • Involve in the process of UAT testing to increase the user experience
  • Assist in ad hoc projects or tasks as assigned by the supervisors

Skills & Qualifications Required:

  • Degree in Business Administration and/or relevant discipline
  • 2-3 years of experience in account management / pre-sales & sales support, and experience in crypto-related or finance / fintech industry working experience would be a plus
  • Fresh graduate are welcome
  • Strong interest in cryptocurrency / blockchain or fintech industry
  • Proficiency in using PowerPoint, Word, Excel
  • Good command in both English & Chinese
  • Good communication skills, presentation skills and data analysis skills
  • Detail-oriented and good team player

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