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Polychain Capital
Polychain Capital
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Analyst, Institutional Shared Services



Singapore · Remote
Posted on Friday, June 7, 2024

At Coinbase, our mission is to increase economic freedom around the world, and we couldn’t do this without hiring the best people. We’re a group of hard-working overachievers who are deeply focused on building the future of finance and Web3 for our users across the globe, whether they’re trading, storing, staking or using crypto. Know those people who always lead the group project? That’s us.

There are a few things we look for across all hires we make at Coinbase, regardless of role or team. First, we look for candidates who will thrive in a culture like ours, where we default to trust, embrace feedback, and disrupt ourselves. Second, we expect all employees to commit to our mission-focused approach to our work. Finally, we seek people who are excited to learn about and live crypto, because those are the folks who enjoy the intense moments in our sprint and recharge work culture. We’re a remote-first company looking to hire the absolute best talent all over the world.

Ready to #LiveCrypto? Who you are:

  • You’ve got positive energy. You’re optimistic about the future and determined to get there.
  • You’re never tired of learning. You want to be a pro in bleeding edge tech like DeFi, NFTs, DAOs, and Web 3.0.
  • You appreciate direct communication. You’re both an active communicator and an eager listener - because let’s face it, you can’t have one without the other. You’re cool with candid feedback and see every setback as an opportunity to grow.
  • You can pivot on the fly. Crypto is constantly evolving, so our priorities do, too. What you worked on last month may not be what you work on today, and that excites you. You’re not looking for a boring job.
  • You have a “can do” attitude. Our teams create high-quality work on quick timelines. Owning a problem doesn’t scare you, but rather empowers you to take 100% responsibility for achieving our mission.
  • You want to be part of a winning team. We’re stronger together, and you’re a person who embraces being pushed out of your comfort zone.

Coinbase’s Asia Pacific Institutional Operations Solutions team provides 24x7 support to customers of the Institutional Business during APAC hours. Team members rotate their focus across multiple functional disciplines, including Treasury, Trading Execution Services, Prime and Exchange Client Services, and play a crucial role in the success of the firm’s global business.

As a relatively small team, each individual is expected to work closely with local management to ensure appropriate support for each function across the wider team. With a broad set of functions present, team-members will be presented with many opportunities to develop technical and functional skills to the level of a subject matter expert.

What you’ll be doing (ie. job duties):

  • Serve as a key member of the global 24x7 Operating Model for Institutional Operations Solutions; balancing product expertise & client management.
  • Perform crypto and fiat movement, reporting activities and inventory management to facilitate critical client relationships, internal flows and the rebalancing of external trading venues
  • Settle OTC (over-the-counter) trades with counterparties and work with other support teams to troubleshoot trading related issues.
  • Provide direct client service & support to global institutional clients via phone, chat, email & video calls
  • Facilitate prospect and client demo calls, serving as subject matter specialist on our Institutional product suite of services and answering technical cryptocurrency related questions
  • Drive impactful changes across workflows & tools through partnership with Sales, Engineering, Compliance, Tooling & Product teams
  • Leverage effective project management, conclusive prioritization and efficient execution skills to deliver again job responsibilities
  • Contribute to cross-functional projects spanning multiple months with direct alignment to organizational OKRs
  • Help to serve as the voice of the customer to internal cross-functional teams, including Program Management, Engineering and Product when surfacing bugs, incidents and product feedback

What we look for in you (ie. job requirements):

  • Willingness to be part of a 24/7 support rotation with a global team, including weekend coverage on a rotational basis.
  • Professional experience coupled with strong operational background and the ability to multitask will be critical
  • Understanding of financial markets and related instruments
  • Familiarity with cryptocurrencies including exchange trading and blockchain transactions.
  • Solid regulatory background and strong risk awareness
  • Excellent attention to detail, problem solving/analytical abilities, and research skills in a fast pace constantly evolving working environment.
  • Fantastic communication skills in order to operate across multiple departments, stakeholders, and clients

Nice to haves:

  • Working knowledge and understanding of derivatives and structured products


Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision).

Pay Range:
$71,725$75,500 SGD

Commitment to Equal Opportunity

Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.

Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please complete this intake form to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).

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Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.