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Member of Client Operations, Trading

Anchorage Digital

Anchorage Digital

Operations
United States
Posted on Tuesday, April 30, 2024
At Anchorage Digital, we are building the world’s most advanced digital asset platform for institutions to participate in crypto.
Founded in 2017, Anchorage Digital is a regulated crypto platform that provides institutions with integrated financial services and infrastructure solutions. With the first federally chartered crypto bank in the US, Anchorage Digital offers institutions an unparalleled combination of secure custody, regulatory compliance, product breadth, and client service. We’re looking to diversify our team with people who are humble, creative, and eager to learn.
We are a remote friendly, global team, but provide the option of working in-office in New York City, Sioux Falls, Porto, Lisbon, and Singapore. For our colleagues not located near our beautiful offices, we encourage and sponsor quarterly in-person collaboration days to work together and further deepen our Village.
As a Member of Trading Operations, you are responsible for supporting our clients in their daily activities. You will play a crucial role in supporting the post-trade lifecycle of the activity of various digital asset instruments, ensuring timely settlements, reconciliation and implementing strong risk mitigation strategies. This position requires a deep understanding of cryptocurrencies, blockchain technology, financial operations, and risk management. The ideal candidate will possess strong technical skills, the ability to handle complex tasks, organizational knowledge, and effective communication and influence capabilities. You have a full understanding of the settlement operations, as well as the regulatory and operational considerations of each step. You support client interactions across multiple teams and work closely with client operations to ensure processes and procedures are developed and continuously refined.
We have created the Factors of Growth & Impact to help Villagers in measuring impact and expressing coaching, feedback, and the valuable learning experiences that arise while exploring, developing, and mastering the capabilities and contributions within and beyond the Member of Client Operations role:

Technical Skills:

  • Leverage deep understanding of traditional financial services, products and strategies as required to provide thought leadership and strategic support to Anchorage Digital clients and the goals they have to implement their own strategies.
  • Efficiently manage all Counterparty and Client settlement requests within agreed SLAs. Monitor progress towards meeting established KPIs for trade operations.
  • Support day-to-day spot, lending, and derivatives operations, ensuring all relevant processing and maintenance functions are completed accurately, within prescribed time-frames, and in accordance with established procedures.
  • Utilize blockchain explorers, trading platforms, and other relevant software and tools to reconcile and monitor the activity of different digital assets across both internal ledgers and external systems (banks, custodians, etc.).
  • Perform cash positioning and inventory management for various product flows to ensure that we have the right assets at the right place at the right time to optimize the firm’s treasury management, mitigate risks, and streamline client settlements.
  • Work with engineering and product teams to streamline trading, settlement, and risk operations workflows
  • Collaborate with the Accounting and Finance teams to ensure timely provision of accurate trade and settlement data and assist in the resolution of breakages.
  • Develop and implement process improvement initiatives to ensure optimal operational efficiency
  • Have an understanding of the crypto industry’s landscape, tokens and protocols, and the different verticals in which they’re deployed (staking, governance, etc.).

Complexity and Impact of Work:

  • Adapt and learn quickly as business strategies evolve and new products and tasks are introduced.
  • Manage the complexities of reconciling and settling transactions involving a wide range of digital assets, including cryptocurrencies, tokenized assets, and fiat currencies.
  • Handle time-sensitive tasks, prioritize competing demands, and meet deadlines to ensure efficient and timely settlements.
  • Create internal presentations, reports, and/or lead projects to enhance internal processes or contribute to the development of new tasks.
  • Be a prolific individual contributor, capable of delivering day-to-day results on core tasks autonomously.
  • Manage and control the monitoring of all outstanding settlements.
  • Effectively prioritize and triage competing tasks by ensuring accuracy with both Client and Counterparty monitoring tools.
  • Effectively gauge risks to the organization and to clients, thoughtfully addressing complicated questions.

Organizational Knowledge:

  • Stay updated with the evolving cryptocurrency industry trends, regulatory guidelines, and best practices related to settlements and custodial services.
  • Possess a comprehensive understanding of different cryptocurrencies, their underlying technologies, and the operational processes involved in custodianship.
  • Ensure that knowledge is shared among the team and do not position yourself or others as a single point of failure.
  • Be familiar with the responsibilities and interests of interdepartmental teams, as well as foster collaborative relationships and partnerships to achieve common goals.

Communication and Influence:

  • Coach other members of the team as needed and help identify any shortcomings in current processes.
  • Have "executive presence," i.e. confidence and composure interfacing with financial investors and C-level executives.
  • Actively contribute to discussions within the team to improve processes and productivity, and thoughtfully convey information and insights with impact when working with other teams to address projects & issues.
  • Forge relationships with key partners, specifically in support of the organization's Compliance and Product departments, as well as external counterparties.
  • Collaborate effectively with internal stakeholders, such as traders, operations teams, compliance officers, and executives, to resolve settlement-related issues.

You may be a fit for this role if you have:

  • 3+ years experience supporting the settlement activities of institutional clients in both traditional asset classes and crypto assets.
  • Demonstrated problem-solving skills and agility, to identify emerging risks quickly, brainstorm solutions, and pivot when goals change.

Although not a requirement, bonus points if:

  • Experience in Python and SQL is a plus.
  • Have experience with and understanding of crypto-native institutions.
  • A passion for building early-stage startups.
  • You were emotionally moved by the soundtrack to Hamilton, which chronicles the founding of a new financial system. :)

Compensation at Anchorage Digital:

  • Compensation at Anchorage Digital is market-driven and data-informed. All full-time employees receive a market-leading salary, meaningful equity, and a generous perks and benefits package.
  • Compensation Range: The salary range may be inclusive of multiple regional locations and job grades. This compensation range will be narrowed during the interview process based on skills, abilities, and experience required. We partner with third party firms annually to verify equity, cash, benefits, and perks benchmarks. For sales and business development roles, the range provided is the On Target Earnings (“OTE”) which is inclusive of base salary + sales commissions/bonuses targets for the position.
  • Benefits: Anchorage Digital is proud to provide market-leading benefits and perks to our employees. We are only 1% of companies who offer 100% health, dental, and vision coverage for you and your dependents. This means no monthly out-of-pocket premiums for you or your family. We offer a wide range of benefits to our employees globally.
  • You can learn more about our culture and perks and benefits here.
About Anchorage Digital: Who we are
The Anchorage Village, what we call our team, brings together the brightest minds from platform security, financial services, and distributed ledger technology to provide the building blocks that empower institutions to safely participate in the evolving digital asset ecosystem. As a diverse team of more than 300 members, we are united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy.
Anchorage Digital is committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported, and connected at work—regardless of who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives.
Anchorage Digital is an Equal Opportunity Employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status. Anchorage Digital considers qualified applicants regardless of criminal histories, consistent with other legal requirements. “Anchorage Digital” refers to services that are offered either through Anchorage Digital Bank National Association, an OCC-chartered national trust bank, or Anchorage Lending CA, LLC a finance lender licensed by the California Department of Financial Protection and Innovation, License No. 60DBO-11976, or Anchorage Digital Singapore Pte Ltd, a Singapore private limited company, all wholly-owned subsidiaries of Anchor Labs, Inc., a Delaware corporation.
Protecting your privacy rights is important to Anchorage Digital, and we work to maintain the trust and confidence of our clients when handling personal or financial information. Please see our privacy policy notices here.