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Business Operations Specialist (French-English)

Yellow Card

Yellow Card

Operations
Posted on Monday, May 20, 2024

We are the largest and only licensed on/off-ramp platform for stablecoins in Africa. We are dedicated to offering innovative solutions in the African stablecoins space. We are committed to making stablecoins accessible and understandable for everyone, providing our customers with secure and user-friendly platforms for their financial transactions.


Job Type: Remote | Full-time

Responsibilities

  • Onboarding of the Francophone/CEMAC region as well as any other global French speaking clients with non-English documents.
  • B2B and Commercial onboarding
  • Manage an assigned portfolio which may include clients outside the aforementioned areas
  • Adhere to strict SLAs and KPIs and
  • Ensure their data management internally and externally are always up to date.
  • Foster a good relationship with their clients
  • Ensure as smooth an onboarding as possible.
  • Familiarize themselves with the global AML and Sanctions policies of YC as well as have a good understanding of KYC documents.
  • Have experience in Anti-Money Laundering policies and procedures

Requirements

  • An innovative thinker, who will help bring forth continuous process improvement.=
  • French Speaking Onboarding Specialist
  • Must be fluent in French - reading, writing, and speaking
  • Have knowledge and experience with KYC documents
  • Be familiar with Salesforce, regulatory bodies, OFAC, FATF, FinCen, sanctions policies and prohibited countries
  • Be able to work in a fast paced environment
  • Excellent customer service - will be required to be on calls with clients for demonstrations, onboarding explanations, resolution of onboarding queries, etc.
  • Willing to push back on incorrect documents,
  • Must be able to remain calm and diffuse situations with clients
  • Ability to have difficult conversations with clients and colleagues, in need
  • Need to be able to work together with various departments within YC
  • Forward thinking - we are constantly improving our approach and seek new ideas and innovations
  • Be able to meticulously scrutinize documents
  • Be familiar with different ID types, have a fair understanding of business registration documents
  • Have a proven track record of data management
  • Must be a team player
  • Must be able to apply industry knowledge and to be able to apply informed decision making
  • Be open and willing to learn a new way of doing things
  • Proven portfolio management

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, gender, pregnancy, age, ethincity, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law.